Must be able and feel comfortable to perform the essential functions of the job.Working knowledge of Google Drive and other Google Apps.Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint).Ability to take direction from more than one person.Ability to multitask and take initiative.Ability to carry job through to completion with minimal supervision.Strong administrative and organizational skills.
Strong oral and written communication skills.Demonstrated ability to provide excellent customer service, maintaining a positive attitude in working with people, and maintaining confidentiality.Demonstrated dependability and responsibility.Maintain professionalism and respect for all students, staff, and supervisors by not participating in negative or demeaning dialogue.Attend all required staff training and meetings.
Student assistant at resident life and housing duties professional#
Uphold and enforce university policies and procedures by reporting any inappropriate behavior or activity to your supervisor or an available professional staff member. Notify your supervisor of any hours or shifts picked up, as well as any changes in your class schedule that may affect your availability. Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by your supervisor. Assist with filing, alphabetizing, and organizing as needed. Assist with bulk mailings (stuffing, labels, collating, folding, etc). Assist duplicating and faxing projects using the copy machine. Assist individuals from the front desk and direct them to other offices on campus where they may need to go. Deliver and retrieve paper correspondence when necessary from various places on campus/rotation with everyone. Become knowledgeable about Housing Self-Service and its forms in order to educate students. Using the THD system (The Housing Director) when issuing a borrowed or new key and checking students into housing. Explaining procedures for lock changes properly. Issuing Temp Room Keys when a student has lost/misplaced. Schedule, change, or cancel appointments on Outlook Calendar for Central Office Staff. Assisting students with various questions (changing meal plans, placing maintenance orders, placing laundry issues etc.). Sending phone messages via email to all recipients (emails for Directors/CDs are on the resource webpage). Transfer calls according to guidelines and procedures outlined by the supervisor and the Staff Assistant Manual. Knowing when it is appropriate to bump an inquiry up to a professional staff member. Answering emails, phones and assisting students and parents with residence life and housing questions or related issues while ensuring confidentiality. Greet everyone who enters office with a smile, positive attitude, attentiveness, good posture, professionalism, and respect. Arrive back early to campus from both summer and winter break for training. Staff Assistants will work to support the professional staff within the DRLH central office and in the Residence Halls. Work as a Staff Assistant involves significant work with confidential student and department information. Staff Assistants are responsible for management of office functions including typing, proofreading, developing flyers and program materials, creating and working with databases, answering the phone, conducting outreach, filing, providing information to RWU and non-RWU constituents about Residence Life and Housing programs, and other duties as assigned. Staff Assistants are responsible for general clerical duties in the Department of Residence Life and Housing central office. Staff Assistant - Resident Life & Housing Job Description
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